What are your hours of operation?

We are open every day of the year, 24 hours a day. In other words, we never close: not even for holidays!

What kind of emergencies do you treat?

Coppell ER treats the full range of medical emergencies. As a full-service ER We can diagnose and treat everything from a rash to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.

Do I need to make an appointment?

There is no need to make an appointment with Coppell ER. If you think you might be having a medical emergency, we encourage you to come in immediately. Coppell ER can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.

How is Coppell ER different from an urgent care center?

Coppell ER is open 24/7, whereas an urgent care clinic will typically only be open 8-12 hours a day. Emergency rooms, like Coppell ER, are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast, urgent care clinics usually have more limited laboratory and radiology testing. Another important difference between the two is that Coppell ER is staffed by ER-trained physicians and registered nurses. While, urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.

What is the average wait time?

As a standalone emergency center, West Plano Emergency Room features much shorter wait times than typical hospital-based emergency rooms. Coppell ER doesn’t take patients from 911 ambulance services, therefore minimizing patient volume, and allowing us to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.

Can you treat all ages of patients?

Yes, we are capable of treating all age of patients who present to the emergency department. If a client needs admission but is pediatric, we rapidly arrange for a transfer to a pediatric specialized center of excellence, to ensure the most appropriate care is provided.

What if I need to get admitted to the hospital for further care?

If you need to be admitted to a hospital for additional care, Coppell ER can transfer you to The Colony ER Hospital or the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.

What radiological services do you offer?

Coppell ER offers X-ray, CT, and Ultrasound capabilities at our facility.

We contract with a third-party organization to ensure an experienced board-certified radiologist reads our radiological studies immediately.

We will also provide you with a CD of your images, ready by the time you leave our facility.

Do you have diagnostic lab onsite?

Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Coppell ER is 15 minutes.

What are the documentation required for outpatient services?

The following documentation is required for hospital outpatient services to be rendered. 1. Documentation that supports medical necessity of the outpatient service (e.g. physician’s office visit note, or progress note, etc.) 2. A signed and dated physician’s order for the outpatient service.

What insurance do you take?

Coppell ER is out-of-network for all benefit plans including Medicare and Medicaid; however, Coppell ER does honor all in-network deductibles and benefits for medical emergencies. Due to this facility operating as an independent emergency room and not classified as a hospital with inpatient services, we are unable to participate with Medicare or Medicaid insurance plans.

For outpatients, with a referral from your physician we can pre-certify your procedure before you arrive.

What types of payment do you take for self-pay patients?

We accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover.

We cannot currently accept CareCredit® at this time.

What if I have trouble with my insurance company?

State law requires patients to be reimbursed for any emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance.

To learn more about the Texas Department of Insurance, please visit http://www.tdi.state.tx.us. You can also contact our Billing Department at (713) 357-2535.

If you have any more questions, please call us at 469-763-3136.